Try to Understand
Cognitive Resources are limited. You only have so much cognitive energy to allocate each day, and how you choose to do so reflects powerfully on your personality. If you devote your cognitive energy largely to solving problems at work, you are likely to be driven, successful individual, for example, but you might have no energy left to deal with your family when you get home. It is obvious that people choose to allocate this scarce resource in widely divergent fashions. You may be far more interested in tracking your local sports team than in recent news on the possible dissolution of the Euro.
With this in mind, I am conflicted about the lack of empathy I observe among those around me. Note, here, the difference between empathy (the ability to understand and share the feelings of another) and sympathy (feeling bad for someone else's misfortune). When juxtaposed, sympathy is a comparatively selfish emotional response. In effect, when you feel sympathy for someone, you are saying "I would hate if that happened to me - therefore they must hate that it's happening to them." This is a simple reaction, requiring little in the way of cognitive resource expenditure. It doesn't push you to consider a different frame of reference or state of mind. You're simply projecting your own reaction onto other people, and assuming that theirs is likely the same.
Empathy, on the other hand, requires significant cognitive energy output. To do it effectively you have to re-frame your entire worldview and bring it in line with that of another person. Rather than projecting your own understanding of a situation out, you're pulling someone else's in. This involves first an identification of issues important to the other person, then an analysis of their state of mind (emotional, pragmatic, etc.), and a variety of other cognitive twists as well. It's not easy. Despite this, it is absolutely necessary for any meaningful connection with another person. Without empathy, you're stuck in your own bubble dealing with two-dimensional avatars, not three-dimensional human beings. Without empathy, there is no communication. Without communication, there is no connection.
I try to empathize with everyone with whom I interact. I don't succeed. I don't expect others to succeed where I, myself, cannot. However, I don't see even a moderate effort at empathy on most peoples' part. I see a theory of mind that stops at awareness that other people have distinct experiences; a theory of mind that refuses to acknowledge the validity of those distinct experiences, insofar as it doesn't push people to try to see things through the frames created by those experiences.